Secur01 is looking for an intern who can provide technical support to users and analyze and process requests from the IT service center. The intern should also be able to diagnose and provide an appropriate solution to problems and incidents. 

Responsibilities:

• Provide user support, particularly for the Microsoft Office Suite, the messaging service, internal applications and the network environment;
• Analyze the client's problem, propose solutions and follow up on requests and incidents assigned to him until resolution;
• Maintain documentation within the ticketing software;
• Install, test and update computer equipment (computers, servers, peripherals, programs and software);
• Support the support team for various tasks: inventory, equipment orders, reports;
• Keep aware of new technologies and participate in company-sponsored training initiatives;
• Adhere to escalation procedures and processes as defined by management.

 Skills and requirements: 

• Professional Studies (AEC, DEP)
• College degree or University in Computer Support, Information Systems or IT.

About Secur01

Founded in 2014, Secur01 was born from passion. Since its creation, the vision of the company has been oriented around cybersecurity. Yet another topic that many still avoid today, the company have witnessed an increase in sophisticated computer attacks that have caught even the most critical players, such as financial institutions, off guard. The mission has been the same from the start, raising awareness of cybersecurity problems, warning our customers of threats, having data protection in place and continuity plans in the event of an unforeseen disaster. Secur01 supports the entire infrastructure of the customers and also offer a quick and efficient IT support service.

This offer will be onsite and open to Lebanese students based in Canada. If you feel your skills match our requirements, please submit your resume, cover letter and transcript for consideration to [email protected]. Be sure to indicate current status i.e. graduate student, undergraduate level, and actual or expected graduation date.

Company Location: 4455 Autoroute 440 West, Suite 283, Laval, QC, H7P 4W6