Datastream IT
We at Datastream IT are seeking a motivated and creative computer science candidate for an IT Support Internship position. The role will include supporting our clients in many different ways, including supporting users and infrastructure.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Provide advice and training to users
• Emulate or reproduce technical problems encountered
• Determine and document problems experienced
• Consult documents to implement solutions
• Communicate with computer users experiencing problems

Skills and Requirements:

• Prior IT and customer service experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Relevant IT related certifications
• Help Desk Experience
• Apple Support Experience (Preferred but optional)
• Relevant Windows Server administration including:Microsoft Active Directory Administration, DHCP and DNS Knowledge, Microsoft Windows Server Support (2012/2016/2019), Microsoft Windows
• Desktop Support (Windows 10)
• Works well independently and within a team
• Great problem solver and attention to details
• Excellent computer and communication skills
• Ability to meet deadlines

About Datastream IT:

Datastream IT is the trusted technology partner to companies and nonprofits throughout the Greater Los Angeles Area. Our skilled team specializes in: IT Services, Cyber Security Services, Network Management, Cloud Platforms, Server Virtualization, and Unified Communications. We serve as an extension of our clients’ teams, enabling them to reach their full potential through the use of technology.

We maintain a fun and dynamic environment that allows all team members to be part of the process of servicing our clients. This includes fostering the creative thinking required in the fast-paced field of IT. We are an IT services company, but we see our role as much more comprehensive when it comes to delivering consistent value to our clients. We’re an equal opportunity employer and value diversity at our company.

This offer is open to students based in Lebanon and the US for May-Sept 2021If you feel your skills match our requirements, please submit your resume, cover letter and transcript for consideration to [email protected]. Be sure to indicate current status i.e. graduate student, undergraduate level, and actual or expected graduation date.

Company Location: 1146 N. Central Ave #103, Glendale, CA 91202